Reference

Legal Terms Tied To Your Account

Your account, your wallet and your betting activity all sit under one set of legal terms, and we keep every clause on this page so you can read it before you join.

Account termsWallet rulesEligibility by regionData and cookie steps
299apk Legal Terms Tied To Your Account
DATA AND ACCESS

Your Wallet Data And Sign-In

Your player record is small and specific: the mobile number you registered with, your wallet history, the games you played and the device you signed in from. We keep it because payments and disputes need a trail, not because we want a profile of you. Sign-in runs on a one-time code sent to your phone, so the code stays with you and not with anyone guessing at a password. When you ask for a copy of your record or want it removed, we reply in writing and say what we can delete and what the law makes us retain.

Wallet and transfer records Every bKash, Nagad, Rocket and Upay transfer stays linked to your player ID so a deposit or withdrawal can be traced. We hold the transaction line, never your wallet PIN.
Sign-in and device checks You log in with your mobile number and a one-time code. We note the handset and browser you used so an unfamiliar sign-in gets spotted before a withdrawal leaves the wallet.
Cookies on this site Cookies keep you signed in and remember the language you picked. Clear them in your browser whenever you like; you will simply sign in again on the next visit.
Retention and removal Records stay while your account is open and for the stretch the law requires after it closes. Ask in writing and we will tell you what we keep and why.
POLICY CONTACT

Where To Send Legal Questions

Pick the channel that matches what you need and we'll route it to the right team. Account, wallet and term questions go through support chat inside your signed-in session — that is the quickest line because we can see your player ID. Documents for a source check, a complaint about a settled bet, or a request to see what we hold on you can go by email instead. Keep the ticket reference we give you; it is how we track the case to a close.

Support chat in your session Open the chat from your wallet screen once you are signed in. We can read your player ID, so term and payment questions get answered without you sending screenshots.
Email for formal requests Use the support address published on this page for document uploads, bet disputes and data requests. Put your player ID in the subject so it lands in the right queue.
Account closure and corrections Want the account closed or a record corrected? Send it from your registered email. We confirm in writing once the wallet is settled and the entry updated.

Questions About Our Legal Terms

These are the points players in Bangladesh raise with us most often about the terms, the wallet rules and what we do with an account record. If your case is not here, send it through support chat with your player ID and we will answer it in writing.

Yes. The same terms apply to the app and to the browser on your phone, and your wallet balance carries across both when you sign in with the same mobile number.

We settle any open bet first, then send the remaining balance back to the bKash, Nagad, Rocket or Upay account you paid from. Closure takes effect once we confirm it in writing.

No. One account per person. If you have forgotten your sign-in, contact support with your mobile number and we will help you back in rather than letting a second wallet open.

Send the request from your registered email with your player ID. We reply with what we hold — sign-in history, wallet records and game activity — and explain anything we are required to retain.

Local law does. We cannot open an account where betting is restricted, and eligibility depends on your local law and eligible regions, so check that before you send a deposit.

Raise it through support chat or email within the period stated in the terms. We check the round record, answer with a decision and give you the reason for it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.